ACPE Student Complaint Policy
A complaint filed by a student against the School must be related to the standards or policies and procedures of the Accreditation Council for Pharmacy Education (ACPE), the PharmD program and School accreditation agency. It shall be placed in writing in detail by the complainant and submitted to the ACPE office. Under existing practices, when a complaint is received, it is submitted to the School for response. Requests for confidentiality shall be respected to the extent any such information is not necessary for the resolution of the complaint.
If, thereafter, based upon the complaint and the response, the ACPE Executive Director determines that a complaint is not related to the standards or policies, then the complainant is so advised in writing with a copy to the School, and the matter is treated as resolved.
Anonymous complaints pertaining to accreditation matters are retained and, depending on circumstances, may or may not be forwarded to the School, depending on the severity of the complaint. This decision is made by the ACPE Executive Director. Where a complainant has threatened or filed legal action against the institution involved, ACPE will hold complaints in abeyance pending resolution of the legal issues and the complainant is so advised.
If you wish to file a complaint, please e-mail: firstname.lastname@example.org.